Terms of use.

Who we are and what these terms cover

Velloo is operated by Prumo Works Ltd, a company registered in England and Wales under company number 17384166, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. “We”, “us”, and “Velloo” refer to Prumo Works Ltd.

These terms cover Velloo Cloud and our hosted services. The open-source Velloo software is licensed separately under the Apache License 2.0; that licence continues to govern your use and distribution of the open-source code.

Your account

You must provide accurate account information, keep your credentials secure, and tell us promptly if you believe your account has been compromised. You are responsible for activity performed through your account and for ensuring that people you invite are authorised to access the relevant workspace or content.

You must be at least 18 years old or otherwise legally able to enter into this agreement. If you use Velloo for an organization, you confirm that you are authorised to accept these terms for it.

Your content and published links

You keep ownership of content you upload, publish, comment, or generate through Velloo. You give us a limited, worldwide licence to host, copy, process, display, transmit, and modify that content only as needed to operate, secure, and improve the service and follow your instructions.

You are responsible for your content and for having the rights needed to use and share it. Public links may be viewed by anyone who obtains the URL. Passwords and audience controls reduce access but cannot guarantee that an authorised viewer will not copy or redistribute what they see.

Acceptable use

You must not use Velloo to:

• break the law, infringe another person’s rights, or breach a duty of confidence;
• upload malware, attempt unauthorised access, probe security, or disrupt the service;
• harass, threaten, exploit, impersonate, or deceive another person;
• circumvent plan limits, access controls, rate limits, or billing mechanisms; or
• use automated activity that imposes an unreasonable load or interferes with other users.

We may remove content or restrict access where reasonably necessary to address abuse, security, legal obligations, or material breaches of these terms.

Generated assets

If you request hosted asset generation, the prompt and necessary inputs are sent to the selected model provider. Generated results can be inaccurate, unsuitable, or similar to other material. You are responsible for reviewing a result and confirming that your use of it is lawful and appropriate. We do not promise that generated material is unique or free from third-party claims.

Plans, payments, and cancellation

Paid plans, contributor capacity, and generation credits are charged at the price and interval shown before purchase. Payments are processed by Stripe. Taxes may apply. Unless the checkout says otherwise, subscriptions renew until cancelled and remain available to the end of the paid billing period after cancellation.

You can manage a subscription through the billing portal. Purchased generation credits are not cash, cannot be transferred, and may expire or be forfeited only as disclosed at purchase or where the law allows. Nothing in these terms limits cancellation, refund, or other statutory rights that cannot lawfully be excluded.

Availability and changes

We aim to keep Velloo available and secure, but the service may occasionally be interrupted for maintenance, incidents, provider failures, or changes. Features marked preview, beta, or experimental may change or be withdrawn. We will not materially reduce a paid service during its current billing period without a reasonable operational, security, or legal reason.

Our intellectual property

We and our licensors own Velloo’s hosted service, branding, documentation, and other materials, excluding your content and open-source code licensed to you. The Velloo name and interlinked-frames mark are trademarks and are not granted under the open-source licence.

Suspension, termination, and deletion

You may stop using Velloo and request account deletion at any time. We may suspend or end access where reasonably necessary for security, non-payment, unlawful use, a material breach, or discontinuation of the service. Where practical, we will give notice and an opportunity to fix the issue. Content deletion and retention are described in the Privacy policy.

Responsibility and liability

Velloo is a tool for design and collaboration; you remain responsible for design, code, publishing, access, and business decisions made with it. To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss caused by content or actions outside our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or statutory right that cannot legally be excluded or limited. If you are a consumer, services are provided with the rights and remedies required by applicable consumer law.

Changes to these terms

We may update these terms to reflect changes to Velloo, the law, security, or our business. We will post the updated terms here and give reasonable notice of material changes. If you do not agree to a material change, you may stop using the hosted service before it takes effect.

Governing law and contact

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that consumers may have the right to bring a claim in the courts where they live and retain any mandatory protections of their local law.

Questions about these terms can be sent through the Prumo Works contact form.